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Step-by-step guide to getting started with RLINK pro.
Quick Answers & FAQ
How does Rlink Pro work?
Rlink contains a state of the art GPS receiver, a 3-axis accelerometer, security system and GSM/GPRS module all built in to a compact, weatherproof unit. These components work together to detect location, movement, speed, shock, distance, battery voltage. This information is transmitted through a data cellular connection to our secure tracking server, which you can access with the free RLINK application and, RLINK Theft Tracking Map via any web browser.
Using these interfaces, you can view current as well as historical reports and interact with your vehicle. RLINK pro incorporates advanced theft prevention, GPS tracking, SMS and RLINK app push alerts with programs that allow motorcycle enthusiasts to document and share their riding experience. RLINK requires a RLINK plan, which includes a data plan service to be fully functional as a GPS/GPRS system.
The Rlink Pro has been installed, what do I do next?
Download the RLINK app and sign up. Once you have created an account on the app, you will then want to sync the device to the application. Go to profile > Devices > and tap the “Add device +”. Complete “Add device” steps and you are done.
Note: Your Monitoring Plan# is your activation code.
How do I know my Rlink Pro is working?
You will know your Rlink Pro is working as the map will show a motorcycle icon where your bike is, and show a battery voltage in the information box on the app. If you have just activated the device, and not ridden the bike yet, you may not see a location yet. Please allow up to 1 hour for the first location to be reported, or go take a ride.
Where can I find my tracking information?
You can access all tracked information from the RIDES section. All ride information is saved securly on our server for you to access at any time. Only save the rides you want to keep.
What happens if my motorcycle is stolen?
With current and historical reporting capabilities, Rlink Pro will report where your motorcycle is and where it has been in the app. In the case of theft, activating “Share Location” mode in Profile section will generate a PIN number that you can give to authorities along with the URL track.rlink.com. Authorities can then log in with that PIN and see any tracking information the device has communicated after the pin was created vehicle in real-time. The pin is active for 24hrs from the time its started. The URL will only show new information from the time it is generated. Historical information will not be displayed or shared. You can cancel the pin and access at any time.
How can I update my subscription?
Log into My Account where you can access all account information like your orders, active subscriptions, address, payment methods, and more.
The application says my device is banned?
If your device is saying you are banned, this most likely means that your Monitoring Plan subscription was declined, and your subscription will need to be renewed. Please login to your account at My-Account >Subscriptions> go to the subscription ID associated with the device, and tap “View”. Scroll down and tap Re-subscribe, complete the checkout and your device will be reactivated in 24 business hours(this is a manual internal process).